Frequently Asked Questions
Everything you need to know about our service
About the Service
What is Kine Fel Vai?
Kine Fel Vai is a trusted online game top-up shop serving Bangladesh. We offer fast, affordable credits for popular titles including Mobile Legends: Bang Bang, PUBG Mobile, Free Fire, and Genshin Impact.
What games do you support?
We currently support Mobile Legends: Bang Bang (MLBB), PUBG Mobile, Free Fire, Genshin Impact, and more. Check our games page for the full list of available titles.
Why are your prices lower than other shops?
We source all top-ups through official channels with no hidden charges. Our competitive pricing is a direct result of working with verified partners — not a sign of any compromise on legitimacy or safety.
Payments
What payment methods do you accept?
We accept bKash, Nagad (via personal accounts), and Binance. Select your preferred method at checkout.
Delivery
How long does delivery take?
Most orders are completed within 1 to 15 minutes. During peak hours, delivery may take up to 30 minutes. Our operating hours are 10:00 AM to 10:30 PM daily.
How will I know when my order is delivered?
You will be notified via your website order invoice. Depending on how you placed the order, you may also receive a notification through Messenger or WhatsApp once the top-up is complete.
Account Safety
Do you need my game account password?
No. Standard top-ups only require your Player ID (Game UID) and Server/Zone information. We never ask for your account password.
Will my account get banned for using this service?
No. All top-ups are processed through our official method, which does not violate any game's terms of service. Your account is fully safe.
Refunds & Bulk Orders
What happens if my order is not delivered?
If delivery fails due to an error on our side, you are entitled to a full refund. Contact us through our official Facebook Page with your order number and we will resolve it promptly.
Do you offer discounts for bulk orders?
Yes. Bulk orders qualify for special discounts. Reach out to us on Facebook or WhatsApp before placing a large order and we will arrange a suitable rate.
Contact
How can I contact support?
You can reach us through any of the following channels:
Facebook: Our official Facebook Page (primary support channel)
WhatsApp: +8801402900800
Email: kinefelvai@gmail.com
Support hours are 10:00 AM to 10:30 PM daily.